Independent Agent IDs for Calling Groups supports multi-shift
call centers where several call center agents share the same phone.
Allows agents to press a programmed button dial a feature code
and enter agent ID to enable their activities.
Ring Calling Groups alerts all available members in a hunt group
at the same time rather than searching for and alerting only the
next available group member.
of Account Codes enables administrators to configure up to 50
account codes to prevent a person from using a telephone set to
make calls unless the correct account code is entered.
Calling Music-On-Hold provides a system-wide music-on-hold source
for calling groups.
Caller Name/Number displays the caller's name and number on Lines
1 and 2 of the MLX and TDL telephone displays.
R8 supports administration of the new features associated with